CLASSIFICATION OF ADDITIONAL SERVICES IN INSTITUTIONS RESTAURANT - Научное сообщество
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CLASSIFICATION OF ADDITIONAL SERVICES IN INSTITUTIONS RESTAURANT

25.05.2021 19:46

[Секция 2. Менеджмент]

Автор: Kravchuk Roman Serhiyovych, candidate of Economic Sciences, IHE "King Daniel University"


The main purpose of additional services is to better meet the demand of the population for various services and increase on this basis the turnover. Additional services that can be provided by catering companies are classified according to various criteria. Depending on the functional purpose, they are divided into services for the production of culinary products, and sales and organization of consumption. Additional services related to the production of culinary products are to make products to order, cooking at home from raw materials of the customer, etc. Sales services do not have a specific material form and are carried out in the form of accepting a preliminary order for production or banquet service, sale of souvenirs, flowers, etc.

The main purpose of consumer services is to create maximum convenience in the process of consuming culinary products. These services include delivery of products to workplaces and homes, banquets, organization of festive events at home with table setting, service of meetings, seminars, evenings of rest outside the catering establishments.

The volume and types of additional services depend on the type of enterprise, its material and technical base, the number and qualification of workers, consumer demand. Restaurant businesses can provide both paid and free additional services.

Paid services include those types of services that provide additional material and labor costs. Free services do not require special costs. They are combined with the main functions of the company and do not distract workers from direct duties. The main type of services, which is widespread, is the service of weddings, banquets on the occasion of anniversaries, birthdays, ceremonial events and more. This type of service includes full service - the consumer orders culinary products and alcoholic beverages for a certain amount. It is provided with the necessary utensils, portioning services; preparation of culinary products from raw materials of the customer; halls are rented out, table linen, utensils, appliances, waiter services are provided.

Another group of services is related to home service: the services of a cook for cooking, culinary and confectionery products from the customer's raw materials; services of waiters on serving of a celebratory table and the organization of service of solemn actions; dishwasher services; consultations of specialists on preparation of banquet dishes and serving of a celebratory table; rental of table linen, utensils, appliances, inventory.

Such type of services as pre-order for the production of cakes, pies for the holidays, wedding loaves, semi-finished products, ready-made culinary products are in great demand.

It is important to organize exhibitions and sales of culinary and confectionery products for the holidays, in places of recreation, during various events. Such exhibitions are organized, as a rule, not in the halls of restaurant enterprises, but on the streets, platforms, in special pavilions. It is necessary to pay attention to the wide range of culinary products and flour confectionery in order to meet the demand of any consumer; original attractive decoration of sold products; small weight and the corresponding unit price; creating conditions for convenient consumption of products - the presence of disposable tableware, napkins, packaging materials; ensuring proper sanitary and hygienic conditions for storage and sale of products; availability of appropriate equipment.

Literature:

1. Nechayuk L.I. Hotel and restaurant business: management: CUL, 2017, 372 p.



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